Shipping Policy
I take immense pride in the safe journey of my handcrafted pottery. Each piece is meticulously packed in high-quality cushioning and reinforced boxes to ensure it reaches your home in the best condition possible. Our standard shipping process typically delivers your new pottery within 5-7 business days, though I ask for your patience as every vessel is handled with the same care used during its creation.
Returns & Refunds
I take great pride in the craftsmanship of every vessel that leaves my Maryland studio. If for any reason you are not satisfied with your purchase, I offer a 14-day return window for unused items in their original packaging. Please note that as each piece is unique, subtle variations in glaze and form are expected and celebrated as part of the process.
In the rare event of transit damage, please notify me within 48 hours of delivery. To process a damage claim, simply email us a photo of the item and the packaging. Once the insurance is paid out, I will prioritize a replacement of equal artisanal value or issue a full refund minus shipping to your original payment method, ensuring your trust and satisfaction remain at the heart of my practice.
Secure Payments
Your security is my priority. I use industry-standard SSL encryption to protect your details during every transaction. I accept all major credit cards, including Visa, MasterCard, and American Express, as well as secure digital payment options for a seamless checkout experience.
Privacy Policy
I respect the privacy of our artisanal community. Any information collected during your visit is used strictly to fulfill orders and enhance your shopping experience. I maintain a zero-third-party sharing policy, ensuring your personal data remains confidential and protected within House of Hayne Pottery.
Customer Support
We are here to help
Email us at info@houseofhaynepottery.com – typical response within 24 hours. Our goal is to ensure you feel confident and supported in every purchase of our handcrafted vessels.